Different issues need different approaches. Here's when to use what:
Best for:
Response time: Same day on weekdays (Monday-Friday, European time)
Join the Scrybbling Together DiscordBest for:
Response time: Within 5 business days, usually faster
No support email configuredThis means our software is unable to process this specific file correctly.
Give us access to your file and we can fix it:
For privacy reasons, we don't have access to your files without your explicit permission.
It's a known issue that sometimes your annotations (drawings, marginalia etc) can look a bit off! Sorry!
We're always working on improving our reMarkable annotations processing software.
For privacy reasons, we don't have access to your files without your explicit permission.
For billing questions, subscription changes, or account access issues, email us directly at No support email configured
Include your account email and describe the specific issue. We'll get back to you within 5 business days, usually much faster.
We love hearing your ideas! Discord is the best place for feature discussions where the community can weigh in and help shape development priorities.
For detailed feature proposals or private feedback, email works too.
We're committed to transparent, helpful support that respects your time and intelligence.
If we can't fix something or it's not possible, we'll tell you straight up.
Our Discord community often has faster answers than we do. We encourage peer support.