Get Help & Support

Ran into this issue?

This means our software is unable to process this specific file correctly.

Give us access to your file and we can fix it:

For privacy reasons, we don't have access to your files without your explicit permission.

1. Navigate to to the file within the Obsidian Scrybble plugin
2. Click the "feedback" action next to the file
3. 
4. Fill in the details and share the file
5. We'll get back to you via e-mail after you shared your file.

Our subscriptions are managed by Gumroad.

1. First, log in.
2. Visit your profile
3. Click "manage subscription"
4. Make the desired changes.

It's a known issue that sometimes your annotations (drawings, marginalia etc) can look a bit off! Sorry!

We're always working on improving our reMarkable annotations processing software.

Want your specific issue looked at by a developer?

For privacy reasons, we don't have access to your files without your explicit permission.

1. Navigate to to the file within the Obsidian Scrybble plugin
2. Click the "feedback" action next to the file
3. 
4. Fill in the details and share the file
5. We'll get back to you via e-mail after you shared your file.

1. Is your PDF a scanned document? The text might not be digitally embedded within the PDF document. We will use OCR and/or AI at later stages to simplify this process at a later Scrybble release, but this is not yet supported.
2. You can run your document through a third-party OCR service and try again that way.

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1. Still having issues?
2. Click the "feedback" button in the Scrybble sync plugin.
3. This way, we can look at your document and fix the problem with a new update.

For billing questions, subscription changes, or account access issues, email us directly at No support email configured

Include your account email and describe the specific issue. We'll get back to you within 5 business days, usually much faster.